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FAQ
I forgot
my userid and password to update my site what should I do
?
How do I
configure my Email Client to Anti-Spam
?
How do I
setup my E-mail
?
How do I
change my E-mail Password
?
How do I
forward my E-mail
?
How do I
add aliases to my E-mail account
?
What is
Virtual Web Site Hosting?
Will I be able to
access my domain name with or without the 'www.'?
Do you offer
Web page design services?
Can I
upgrade my account?
Can I
check domain name availability?
Does Vectranet
handle domain registration?
Can I
transfer my existing domain
to Vectranet?
How long does it take before my domain name is active?
What is the
InterNIC fee
for domain registration?
Is 200MB/day of data transfer going to be enough to support my Web site?
How do I
transfer files
to my Web site?
Will I have
unlimited access to update my pages?
Can I use my account for
commercial purposes?
Can I
resell space
within my own account?
Do you accept
international orders?
How long does it take to set up a new account?
What is Virtual Web Site Hosting?
Virtual Web Site Hosting means that you can find a home for your Web site on our Unix or Windows NT Web servers, from which your company can establish a presence on the Internet. We can help register your own domain name that will become your unique address on the World Wide Web. Having your own domain name (e.g.www.yourname.com) gives your company the same web presence as any Fortune 480 company, and since e-mail can be addressed to your domain (e.g. sales@yourname.com) you will not have to announce a new e-mail address if you change Internet providers.
Will I be able to access my domain name with or without the "www"?
Yes, you will be able to access the domain name with or without the "www" in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".
Do you offer Web page design services?
Although we do not offer Web page design services, we will happy to refer you to companies that offer Web page consulting, Web page development, marketing assistance, and/or custom scripting services. Soon you will be able use our upcoming online search engine to find a dealer in your area or on the other side of the world.
Can I upgrade my account?
Yes. You can upgrade your account at any time. We will invoice you for the pro-rated charges and applicable setup fees will apply. Please e-mail your request to sales@vectranet.net and be sure to include your domain and user-id.
Can I check domain name availability?
Yes. You can check domain availability directly from our Web site. Go to the Domain Name Search page.
Does Vectranet handle domain registration?
Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or transfer. You do NOT need to submit a registration or modification template to the InterNIC as this will only delay your request.
Can I transfer existing domain names to Vectranet?
Yes. Whether you place an order by telephone or via our online order form be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for InterNIC to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. All email and Web pages will still be accessed from the current site. When InterNIC announces the completion of the transfer there is a 72-hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at Vectranet until they update their DNS.
How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.
What is the InterNIC fee for domain registration?
The InterNIC charge is $70 to register a new domain name. This fee covers the first two years. They currently bill at a rate of $35 per year. The InterNIC will send you an invoice via email between 3 weeks to 1-1/2 months after the domain is registered.
Is 200MB/day of data transfer going to be enough to support my Web site?
Our experience has shown that 200MB/day will be more than enough bandwidth for the average/medium bandwidth Web site. Depending on the quantity and sizes of your files, this could support tens of thousands of hits per month. Note that only a small percentage of our customers have exceeded our data transfer threshold.
How do I transfer files to my Web site?
Files must be transferred to the Web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first time users.
Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure.
Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the Internet community. If desired, secure processing is available under the Corporate plan, which provides an environment whereby payment information (such as a credit card number) can be transmitted from Web browser to Web server in an encrypted mode.
Can I resell space within my own account?
Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access.
Do you accept international orders??
Yes. We are pleased to have customers around the world and we are as close as your computer. If desired, we can host non-US domain name extensions.
How long does it take to set up a new account?
Orders are processed within 2 business days. Once an account is set up an activation notice will be sent to you via email including a user-id, password, and FTP hostname. You can begin uploading files to your new Web site immediately. Domain account users will be given a temporary URL to access their site via the Web prior to the completion of either domain registration or transfer.
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VectraNet Communications.
1360 S. Beach Blvd. Suite B203, La Habra, CA 90631, USA
Tel (562) 902-9022 Fax (562) 902-9623
Copyright © 2001, VectraNet Communications. All Rights Reserved.
All other company or product names are registered trademarks of their respective owners.
